Refund and Cancellation Policy

Scope

This policy applies to purchases made directly from revisionprep.com by individual students, parents and teachers. Purchases made through a school or institution are governed by the separate written agreement between us and that institution. Purchases made through a mobile application store are subject to that store’s refund rules in the first instance.

Nothing in this policy affects rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or mandatory consumer protection law in your country of residence.

Digital delivery

RevisionPrep is a digital service. There is nothing to ship. Access is granted to your account automatically as soon as payment is confirmed, normally within a few minutes, and an order confirmation with your invoice is emailed to the address on your account. If access has not appeared within one hour of a completed payment, contact [email protected] with your order reference.

Because delivery is immediate and the content is consumable on sight, you expressly request immediate performance and acknowledge that your statutory cooling-off right, where one applies, is modified accordingly to the extent permitted by law. The contractual window in section 3 is offered in its place.

The 3-day refund window

You may request a refund within 3 calendar days of your purchase. Requests are reviewed individually and approved at our reasonable discretion, subject to the conditions below.

Where approved, we refund the full amount paid to the original payment method. We do not deduct transaction fees.

When a refund is not available

A refund will not be issued if:

• more than 3 days have passed since your purchase;
• your account has been suspended for breach of our Acceptable Use Policy;
• you have already received a refund for a previous purchase of the same or a similar plan; or
• your purchase falls within an examination-period blackout, as set out in section 5.

Examination-period blackout

No refunds are offered on purchases made within 21 days before the first paper of the May or November examination session, and no refund request will be processed during those periods. This protects the integrity of the platform against purchase-and-return use immediately before examinations.

The blackout dates for each session are published on this page at the start of the academic year. If an examination session is postponed, rescheduled or cancelled by the examination board, the blackout applies to the originally published dates and we are under no obligation to extend the refund window.

What is not refundable

• Any request made after the 3-day window has closed or expired.
• Unused time on an access period that has begun, including where you finish your course, change school, or stop studying the subject.
• Partial refunds for individual subjects within a multi-subject bundle.
• Price differences arising from a later promotion, discount or price reduction.
• Accounts terminated by us for breach of the Terms of Service or Acceptable Use Policy.
• Bonus, promotional, complimentary or bundled access granted at no separate charge.
• Isolated errors or omissions in content, where we have corrected them or offered to correct them within a reasonable time. Systemic defects are dealt with in the Errors, omissions and corrections clause of the Terms of Service.

Expiry

Plans do not renew automatically. Your access lasts 12 months from the date of purchase and then expires. There is nothing to cancel and no recurring charge is ever taken. You will not be charged again unless you choose to purchase a new plan.

Duplicate, failed and disputed payments

Duplicate charges for the same bundle are refunded in full on request, without reference to the window in section 3. If a payment is debited but no access is granted, contact us with your order reference and we will either grant access or refund the amount within 3 working days.

If you believe a charge on your statement is not yours, contact us before raising a chargeback. Raising a chargeback without first contacting us will result in immediate suspension of the account pending resolution, and we may decline future purchases from the same customer.

How to request a refund

To request a refund, email [email protected] from the email address on your account, quoting your order reference. We will acknowledge your request within 48 hours and resolve it within 15 days. Approved refunds are returned to the original payment method, in the currency you paid, for the amount charged.

Access is withdrawn at the point a refund is approved.

Escalation

If you are unhappy with a refund decision, it can be escalated to our Grievance Officer, Mr. Srinivas, at [email protected]. We will respond within 15 days as required by the Consumer Protection (E-Commerce) Rules, 2020.